We are currently experiencing some delays and sincerely apologize for any inconvenience this may cause. We know this is frustrating - Thank you for hanging in there with us! If you are encountering issues with our return portal, please be assured that we are working diligently to resolve them. Our team is actively processing refunds, shipping orders, and managing exchanges as swiftly as possible. We greatly appreciate your patience and understanding during this busy period. Thank you for your continued support and we will be in touch as soon as possible.