Our Return Policy

Extended Returns for the Holidays!

Any purchase made online or at our Allbirds & Friends store between November and the 5th of January is eligible for 60-day returns!

- The item must be unworn, in new condition as received, and with original tags/original shoe box or packaging
- Proof of purchase. I.e. Receipt, online order confirmation number.
- Returns are reviewed and accepted in the country of purchase.
- Final Sale items cannot be returned or exchanged. Final Sale items include: gift cards, insoles, socks, underwear including bralettes, face masks, and items tagged final sale on our website and in Allbirds retail stores.

If your return is fly ready and purchased from online please click the button below to process your return.

If you purchased in-store, your order can be returned back to store. If you are unable to make it back to the store, please reach out to help@allbirds.co.nz and we can sort you out!   

Once your pair(s) arrive back at our warehouse we will issue a refund. Please know we charge a flat fee of $4.00 if returning via the North Island, and $5.00 if returning via the South Island. This will be deducted from your refund upon receipt of your return. The return fee above does not apply to any , accepted warranty claims, or incorrect products recieved.  

 *Our Right to Reject Your Purchase/Return, or Cancel An Order: The sale of products and fulfillment of orders at Allbirds' stores or through our e-commerce site is contingent upon product availability and discretion in managing inventory. Allbirds explicitly reserves the right (in its sole discretion) to limit, decline, or reject any sales, returns, and orders for any reason, without being liable for any damages or costs, except for repaying any amount received from the customer in relation to such sale or order.