Shipping Policy

Looking for your order?

We’ll help you get on the right foot. Please see below, then off ewe go!

We are currently experiencing some delays and sincerely apologize for any inconvenience this may cause. We know this is frustrating - Thank you for hanging in there with us! If you are encountering issues with our return portal, please be assured that we are working diligently to resolve them. Our team is actively processing refunds, shipping orders, and managing exchanges as swiftly as possible. We greatly appreciate your patience and understanding during this busy period. Thank you for your continued support and we will be in touch as soon as possible.

Shipping Policy

All deliveries are sent via NZ Post to anywhere in New Zealand.

Deliveries are not made on weekends or holidays. We offer a flat-rate shipping fee of $4 NZD for all orders within New Zealand. This fee covers shipping across the country, with delivery typically taking 2-8 business days, depending on your location.

For more specific delivery timeframes, please visit the carrier's website: https://www.nzpost.co.nz/

Orders with a minimum spend of $150 and over will receive free shipping. An email confirmation will be sent for all orders once received. If you do not receive an email confirmation, please check your spam or junk mailbox before reaching out to us. For any questions please drop us a line at help@allbirds.co.nz.

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Gift Exchanges

Not your color? Not to worry. Gifts can be returned within 30 days. Just pop over to our returns policy for the returns process with your order number. It’s on the shipping label or the back of the gift note (if you got one).

Online Returns

We take returns for online (except for Outlet purchases - Returns/exchanges are reviewed and accepted in the country of purchase.

Used Shoes

Lightly used or like new shoes are donated to our partner, Soles4Souls, who then distributes them to people in need. Please inquire if you are looking to donate a pair of pre-loved Allbirds shoes.