Shipping Policy
Looking for your order?
We’ll help you get on the right foot. Please see below, then off ewe go!
We are currently experiencing some delays and sincerely apologize for any inconvenience this may cause. We know this is frustrating - Thank you for hanging in there with us!
If you are encountering issues with our return portal, please be assured that we are working diligently to resolve them. Our team is actively processing refunds, shipping orders, and managing exchanges as swiftly as possible. We greatly appreciate your patience and understanding during this busy period. Thank you for your continued support and we will be in touch as soon as possible.
Shipping Policy
During this busy season, please allow up to 4 business days for orders to leave the nest! We can't wait to see you stepping out in your new Allbirds!
All deliveries are shipped with NZ Post and ship to all of New Zealand. If you would like more specific delivery time frames please refer to the carrier websites: https://www.nzpost.co.nz/
HOLIDAY SHIPPING
To make sure your holiday treasures arrive before the big day, please place your order by:
- Wednesday, December 18th for South Island delivery
- Friday, December 20th for North Island delivery
Heads up: Due to the bustling holiday season, we might face some delays. We'll do our very best to get everything to you quick as possible!
All deliveries are shipped with NZ Post and ship to all of New Zealand. If you would like more specific delivery time frames please refer to the carrier websites: https://www.nzpost.co.nz/
No deliveries will be made on weekends or holidays.
We offer a flat rate shipping fee of $4 NZD for all orders throughout New Zealand. This shipping rate covers shipping throughout New Zealand with a delivery time frame of 2-8 business days depending on your location.
Orders with a minimum spend of $150 and over will receive free shipping.
Order Status & Tracking
We partner with NZ Post. An email confirmation will be sent for all orders once received. If you do not receive an email confirmation, please check your spam or junk mailbox before reaching out to us.
For any questions please drop us a line at help@allbirds.co.nz
Gift Exchanges
Not your color? Not to worry. Gifts can be returned within 30 days. Just pop over to our returns policy for the returns process with your order number. It’s on the shipping label or the back of the gift note (if you got one).
Online Returns
We take returns for online (except for Outlet purchases - Returns/exchanges are reviewed and accepted in the country of purchase.
Used Shoes
Lightly used or like new shoes are donated to our partner, Soles4Souls, who then distributes them to people in need. Please inquire if you are looking to donate a pair of pre-loved Allbirds shoes.
Still have questions?
Send us an email: help@allbirds.co.nz
